Effective Date: 14 January 2025

At Conektr, we value the privacy of our users and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our app. By registering or using our app, you agree to the practices described in this policy.

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1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 During Registration

• Mobile Number: To verify your identity through OTP.
• Personal Details: Full name, email address, outlet name, and TRN number.
• Business Documents: Documents related to your business, such as shop details, address, and manager name.

1.2 While Using the App

• Location Data: Latitude and longitude of your location to set up your default address and display it on the map.
• Order History: Details of your previous orders for your reference.
• Favourites and Cart Data: Products you add to your Wishlist or shopping cart.

2. How We Use Your Information

The information collected is used for the following purposes:

• To verify your account and activate it after admin approval.
• To provide personalized product recommendations.
• To deliver products to your specified address.
• To maintain and display your order history.
• To ensure a seamless user experience through location-based services.
• To comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: To facilitate payment processing, order delivery, and other essential services.
• Legal Authorities: If required by law or in response to valid legal processes.

4. Data Retention

We retain your personal data as long as your account is active or as needed to provide services. You may request account deletion at any time, after which your data will be permanently removed, except where retention is required by law.

5. Security Measures

We implement industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Data encryption.
• Regular security audits.
• Secure storage for sensitive information like business documents.

6. User Rights

You have the following rights concerning your personal data:

• Access and Update: View and update your personal details from the profile page.
• Delete Account: You can delete your account through the app, and all associated data will be erased permanently.
• Opt-Out of Location Services: You can disable location access through your device settings.

7. Third-Party Services

Our app may integrate with third-party services (e.g., payment gateways). Please note that their privacy policies will govern your data when interacting with those services.

8. Additional Policies

• All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
• Conektr will not pass any debit/credit card details to third parties.
• Conektr takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, Conektr cannot guarantee the security of any information that is disclosed online.
• The Conektr is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

9. Changes to the Privacy Policy

We may update this policy periodically. Any changes will be communicated to you via the app or email. Continued use of the app after changes indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: